Return/Refund Policy

All returns for unwanted product must be in their original condition and may be returned within thirty (30) days from the delivery date at the buyer's expense, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. Exceptions will be made during times of postal delay.

New merchandise must be returned or exchanged in new condition with all original packaging and contents.

We’re excited to announce our extended holiday return period! Purchases made between November 29, 2024, and January 31, 2025, are eligible for returns during this extended timeframe. After January 31, 2025, our regular return policy will resume.

Enjoy the convenience of stress-free holiday shopping with added flexibility for your returns!

Items shipped as new that are returned used may be subject to a restocking fee of up to 50% of the original price paid. New merchandise must be returned or exchanged in new condition with all original packaging and contents.

If you have any questions or need assistance with your return, please contact our customer service team. We are here to help!

Refunds are issued once we receive the returned item and verify that it is in the same condition as when it left Shopville. To ensure your return reaches us safely, we recommend using an insured courier service with tracking information.

Please note:

• Refunds can only be processed to the original payment method used for the purchase.
• Shipping charges are non-refundable.

While we process refunds immediately, please allow 3-5 business days for your financial institution to reflect the refunded amount in your account.

If you need assistance or have any questions, feel free to email us!

Defective or damaged products can only be replaced with the same product. A full refund of the purchase price can instead be issued at your request. In the event of a damaged or defective product, the customer will be emailed a pre-paid return label and will pay no return shipping fee.

Refunds/exchanges will be issued once the item arrives back at Shopville.

If your order is shipped using an incorrect shipping method, you will be eligible for a full shipping refund once the order has been delivered. The recipient must ensure there are no further issues with delivery before the refund is processed.

If your order is shipped using the correct shipping method but arrives late, you are eligible for a full shipping refund once the order has been delivered. The recipient must ensure there are no further issues with delivery before the refund is processed. If an attempt at delivery was made or a hold for pickup notice was issued, this will be considered the delivery date regardless of when you actually receive the product.

Yes, to be eligible for a shipping refund for late deliveries when the correct shipping method was used, the correct address information must have been provided at the time the order was placed.

If you have any further questions, please contact our customer service team.

Shopville USA Returns Address
204 N Fehr Way
Unit C
Bay Shore NY 11706
USA

Shopville Canada Returns Address
195 Turbo Drive
Sherwood Park AB T8H 2J6
Canada

At this time, we do not accept returns on TCG products. If you notice any damages or evidence of tampering with your trading card set, please take photos or videos immediately.

Contact us right away and refrain from opening any further. We are here to assist you promptly to ensure you receive the quality products you expect from Shopville.